Shipping policy

PROCESSING TIME IS 3 TO 7 BUSINESS DAYS REGARDLESS OF SHIPPING SERVICE FOR IN-STOCK ITEMS, AND 7 BUSINESS DAYS FOR BACK ORDERED OR PREORDER ITEMS, WE DO NOT SHIP ON FRIDAYS, SATURDAYS, SUNDAYS OR HOLIDAYS. International shipping is longer.

Please take note that we are not responsible for lost items after they are been shipped and will do our best to help resolve any issues regards to your shipping  

Please make sure your address is correct before placing an order we will not be responsible for incorrect addresses. Packages are NOT insured, if you would like to purchase insurance for your package please email us with the requirements. Once again we are not responsible for the package once it transfers to Canada Post Conpar, UPS, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the shipping company loses the package. If your package is returned you are responsible for contacting us with the correct address to be shipped back to and for the shipping service of your choice between 

SHIPPING FEES ARE NOT REFUNDABLE:  Only if we sent the wrong product and you decide you don't want a replacement we will refund the shipping fee, we will request an email with the receipt and product photos no longer than 5 DAYS after purchase.

INTERNATIONAL ORDERS: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES OR SHIPPERS FEES YOU WILL INCUR OR FOR DELAYS BECAUSE OF CUSTOMS. WE LIST ITEMS AS STICKERS AND WE CAN NOT CHANGE THE VALUE OF THE PRODUCT SHIPPED. WE HAVE NO WAY OF KNOWING IF YOU WILL INCUR A CUSTOMS FEE OR NOT. IF YOU DO WE ARE NOT RESPONSIBLE AND YOU WILL NOT BE REIMBURSED. YOU MUST READ THE POLICIES BEFORE ORDERING YOU WILL NOT BE REFUNDED OR REIMBURSED WE CANNOT TRACK PACKAGES SHIPPED INTERNATIONALLY ONCE IT LEAVES CANADA, WE ARE NOT RESPONSIBLE FOR PACKAGES SHIPPED TO INTERNATIONAL ADDRESSES.

Returns, Refunds, Exchanges & Cancellations

Credit card processors do not refund the credit card payment processing fees they charge companies like ours when a customer places an order if the customer decides to cancel for any reason. The restocking fee is to cover these fees. Please be sure you are ordering the correct product, if by any chance order something that's not the correct item and your order has not shipped, email us and we will make the changes to your order DO NOT PLACE ANOTHER ORDER WITH THE CORRECT ITEMS.

 Thank you. 

If you have any questions or concerns please reach out to us at:

philiabrant@gmail.com